Our corporate headquarters is in New Hampshire, and we have a reliable network of distribution centers throughout the country.

The best thing to do is contact your local pellet heating system professional to make sure your appliance setting is adjusted properly. Most owner's manuals also have a troubleshooting section. Visit the website of the brand you have for more information.

We currently offer customer pickup in select locations, but customers must order online in advance to reserve the fuel. You may also be able to find a dealer who offers pickup by visiting one of our Affililiates in your area.

A skid is a pallet upon which the pellets are stacked. However, one skid does not always equal one ton.  PelletSales.com offers skids from 1 to 1.5 tons, depending on the brand of fuel and availability.

Sometimes we do, but often, our pellet mills stack as many bags of pellets as safely possibly on them to make shipping more efficient. Therefore, we sell them in units of 1 to 1.5 tons and adjust the quantity and price accordingly.  While the skids and quantity change, the price per ton is consistent.

Just multiply the size of the skid by the price per ton. So, if pellets are priced at $299 per ton and are sold on a 1.3 ton skid, you multiply $299 by 1.3 and your final cost before delivery is $388.70.

Our credit card processing company charges a 2.75 percent fee for all credit card transactions.

Select check payment on the confirmation page.  Make your check out to PelletSales.com for the appropriate amount (will be calculated for you on the page as well as your final confirmation email) and write your order number on the check.  Mail your check to P.O. Box 1125 Manchester, NH 03105.  Once check is received, your order will be forwarded to the Delivery Team for scheduling.